Privacy Policy

At NeoZero, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name
• Email address
• Shipping address
• Phone number
• Payment information (processed securely through our payment providers)

Automatic Information

When you browse our website, we may automatically collect:

• IP address
• Device details
• Browser type
• Pages viewed
• Time spent on the site
  

This is used for analytics and improving website performance.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and tracking information
• Provide customer support
• Improve our website and shopping experience
• Prevent fraud or unauthorized activity
• Send promotional emails (only if you opt in)

3. Payment Information

We do not store your full payment details. All payments are processed securely through trusted payment providers (BigCartel’s integrated processors). These providers use encryption and industry-standard security measures.

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Maintain items in your cart
• Analyze website traffic and performance
  

You may disable cookies in your browser settings, but some site features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information. We only share information with trusted third parties when necessary:

• Shipping carriers (to deliver your order)
• Payment processors (to process payments securely)
• Website analytics tools (such as Google Analytics)
  

These partners are required to protect your data and use it only for the intended purpose.

6. Data Security

We take reasonable precautions to protect your data from loss, misuse, or unauthorized access.
However, no online platform is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing emails
  

To exercise these rights, contact us directly.

8. Data Retention

We keep your information only as long as necessary:

• Order data is kept for record-keeping and legal requirements.
• Contact and account information are kept until you request deletion.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of these third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through our website or customer support email.