Returns & Refunds Policy

We want you to be satisfied with your purchase from NeoZero. Please read our return and refund guidelines below.

Return Window

You may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return, items must be:

• Unused
• Unwashed
• Free from stains, damage, odors, or perfume
• In their original packaging with all tags and accessories included
  

Items that do not meet these conditions cannot be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items
• Limited edition
• Discounted items
• Custom Items

Refund Method

Approved refunds will be issued to the original payment method used at checkout. Please allow processing time depending on your payment provider.

Return Shipping Costs

• Customers are responsible for return shipping costs for exchanges or non-defect reasons.
• NeoZero covers return shipping only if the item is defective or if you received the wrong item.

Damaged or Incorrect Items

If you receive a defective or incorrect product, contact us within 7 days with photos of the issue. We will arrange a replacement or refund at no additional cost.

How to Start a Return

To begin a return or exchange, please contact our support team with:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (if applicable)
  

We will guide you through the next steps.